REPORTS TO: Assistant Director, Recruitment

KEY RESPONSIBILITIES:

Walk-in & Phone Enquiries 

• Serve as the first point of contact for walk-in and call-based leads 

• Log enquiries in HubSpot:  

• Name, contact, programme interest, enquiry type, lead source 

• Assign leads to relevant Singapore recruitment staff based on territory, within 1 working day 

Chatbot & Unclassified Leads 

• Respond to chatbot enquiries and unclassified leads until AI automation is fully deployed 

• Qualify unknown leads by identifying their country, interest, and urgency 

• Route qualified leads into HubSpot with appropriate tagging and assignment 

Media, Events & Admin Support 

• Translate content into Chinese for bilingual presentations and campaigns 

• Conduct in-house photo and video shoots for recruitment marketing use 

• Provide logistical support during Open House, campus tours, fairs, and workshops 

• Manage calendar bookings for team meetings, appointments, and tours 

• Take meeting minutes, transcribe and format them for internal sharing 

• Compile monthly reports on enquiries, events, and campaign support activities 

• Replenish and manage collaterals throughout the academy and assist country managers with stock levels 

• Work closely with China team and external agencies to support student recruitment related activities and administrative matters 

• Ad-Hoc Tasks: Support any additional recruitment and marketing-related tasks as assigned, including roadshows 
  
  

 

 

REPORTS TO: Assistant Director, Students Services

JOB DESCRIPTION:

1. Student and Graduate Placement: Facilitate timely and successful placements of students and graduates according to established timelines, including conducting interviews and coordinating with potential employers. 

2. Alumni Engagement and Industry Partnerships: Conduct alumni information update surveys and maintain strong relationships with industry partners and key contacts. 

3. Event Planning and Execution: Plan, coordinate, and execute key student events such as the Graduation Ceremony, TalentMatch events, and other student support activities, ensuring high levels of student satisfaction and engagement. 

4. Reporting and Compliance: Maintain and manage monthly key reports (Graduate Placement, Student Satisfaction, Apprenticeship Management, etc.) in compliance with the Academy’s administrative regulations. 

5. Student Guidance and Support: Provide guidance and advice to students on a range of issues, from personal to academic to training or behavioural. Conduct student meeting sessions and provide coaching and counseling as and when required alongside Faculty Members. 

6. Leadership: Provide direction and support to the Student Services team, participate in strategic planning, and represent the department in meetings and other institutional settings. 

7. Management: Oversee the daily operations of the Student Services department, manage resources efficiently, and ensure the team is meeting its objectives. 

8. Transformation: Implement innovative strategies and processes to improve the services provided by the department and enhance the overall student experience. 

Additional Tasks: Attend to student matters when necessary and participate in Student Services Meetings. Take on additional responsibilities as assigned by the Head of Department (HOD). 

JOB REQUIREMENTS:

• Bachelor's degree or equivalent experience in a related field.
• Experience in student services, career counseling, or related roles is preferred.
• Strong leadership and management skills, with experience in leading a team.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency in using a Student Information System (SIS) and other computer applications such as Microsoft Office Suite.
• Excellent organizational skills, with the ability to manage multiple projects simultaneously.
• Strong research skills for tracking, reporting, and management purposes.
• Ability to establish and maintain relationships with internal and external stakeholders.
• Commitment to supporting student success and improving the overall student experience.
• Ability to implement innovative strategies and processes to improve service delivery. 

 

 

REPORTS TO: Senior Manager, HR

JOB DESCRIPTION:

• Preparing employees’ training bond letter prior to start of training/course and ensures updating of training bond record 

• Preparing and updating of training calendar 

• Updating of training records every month 

• Preparing the daily line-up materials every week and line-up calendar every month 

• Administering performance appraisal (goal setting, etc) in July (for mid-year) and December (for year-end) 

• Preparing and circulating of birthday cards and purchasing of gift vouchers for full-time employees celebrating their birthday in that particular month 

• Coordinating and organizing Staff Meeting 

• Onboarding newcomers to the company. 

• Managing company staff, including coordinating, and supporting the recruitment process. 

• Coordinating and registering of employees’ trainings, seminars, workshops, briefings, etc (external, in-house, and internal) as per the Total Company Training Plan 

• Preparing and updating of training calendar 

• Administering APPLE forms for employees’ trainings, seminars, workshops, briefings, etc 

• Administration and coordination of confirmation appraisal (for new employees) and performance appraisal 

• Preparing the agenda, room set-up, attendance, departmental presentation, etc for Staff Meeting 

• All data pertaining to the above must be duly updated in HR folders within the company drive 

• Identify ways to improve processes to gain efficiency using information technology tools. 

• Operate HR systems efficiently and effectively. 

• Performs other duties as may be assigned from time to time 
  
  

JOB REQUIREMENTS:

• Minimum GCE ‘A’ level or Diploma in Human Resources Management or equivalent 

• Minimum of 1-year work experience preferably in Education Industry 

• Ability to handle sensitive and confidential information with discretion 

• Excellent command of both spoken and written English 

• Pleasant personality and positive attitude with strong desire to learn 

• Work independently with minimum supervision 

• Good communication and interpersonal skills 

• Digitally savvy 

• Confident to conduct presentations on management reports 

• Possess strong data analytical skills & business acumen 

• Possess a transformational mindset 

• Proficient in Microsoft Office applications 

 

 

 

REPORTS TO: Executive Director

ROLSES & RESPONSIBILITIES:
Provide personal assistance to the Founder and administrative support to the Director 

• Manage calendar, travel arrangements and expense claims 

• Organise internal and external meetings, taking minutes of governance board meetings and as required 

• Assist in planning and coordination of events 

• Handle correspondence with government agencies, partners and vendors 

• Oversee office management duties 

• Optimize electronic and paper-based filing systems 

• Assist in record keeping legal and historical database 

• Maintain policy and procedures for Corporate and Brand 

• Assist in brand management, includes website and collateral update 

• Maintain all requirements under CPE's Enhanced Registration Framework (ERF) and EduTrust certification to ensure regulatory compliance 

• Be involved in special or other ad-hoc projects as required, as well as miscellaneous tasks 

EDUCATIONAL QUALIFICATIONS 
Possess a Diploma in Business or Personal Secretarial Certificate or equivalent is preferred 

WORKING EXPERIENCE 
Minimum 2 years secretarial experience serving management 

JOB REQUIREMENTS:

Ability to handle sensitive and confidential information with discretion 

• Excellent command of both spoken and written English

• Ability to multitask and be flexible to changes

• Work independently

• Improve productivity and wellness

• Appreciate finding, analysing and comparing data

• Strong personal commitment and accountability

• Able to work under pressure and meet strict deadlines

• Proficient in Microsoft Office applications 

 

 

 

REPORTS TO: 

 

JOB REQUIREMENTS

• Preferably with admin / secretarial experience

• Digitally savvy (Microsoft office, teams, Hubspot, Canva)

• Active and team player

• matured individual and meticulous

• meeting deadlines

• able to commit from 9 to 6pm daily